Terms of Service

1. Who we are

Pocket Engineer (the "app") is developed and operated by Ahmet Şahin, an individual developer trading as Pocket Engineer Labs, İstanbul, Türkiye ("we", "us"). Pocket Engineer Labs is a trade name, not a separate company.

Contact: pocketengineerlabs@gmail.com

2. Agreement

By creating an account or using the app you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the app.

The app is a professional tool for adults. You must be at least 18 years old to use it.

3. A licence, not a sale

The app, its software, its content and its analysis results as a service are licensed to you, not sold. No purchase, subscription or credit pack transfers ownership of the app or of any part of it to you.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to install and use the app on devices you own or control, for your own professional use or, on a team plan, for your organization's internal use.

• A subscription gives you the right to use the features of your plan for the billing period you have paid for. It is not a purchase of the app.
• Credits are a licence to use analysis capacity inside the app. They have no cash value, cannot be exchanged for money, and cannot be transferred, sold or moved to another account.
• All rights not expressly granted to you are reserved by us.

4. Subscriptions, credits and payments

• Payments are processed by Google Play (or the Apple App Store). Their payment terms apply to the transaction.
• Subscriptions renew automatically at the end of each billing period until you cancel them in your store account. Cancellation takes effect at the end of the current period; you keep access until then.
• Deleting your account does not cancel a store subscription. Cancel it in Google Play first.
• Subscription credits are renewed at the start of each billing period and do not carry over to the next period.
• Credits from credit packs remain available while your account exists. They end when your account is deleted.
• Credit packs can be bought again whenever you need more. Each purchase adds its credits once, whichever way the store confirms it to us.
• New accounts receive a small number of free trial credits once. The trial is limited per person and per device.
• If a purchase is refunded or reversed, the credits it added are removed from where they were added. We may also correct a balance that was credited or charged in error, for example a purchase recorded twice.
• Refunds are handled under the store's refund policy. Nothing in these Terms limits any right to a refund or withdrawal that applicable consumer law gives you.
• We may change plans, prices or limits for future billing periods. We will give reasonable notice, and a change never applies to a period you have already paid for.

5. Team plans

• The team owner holds the subscription, invites and removes members, and is responsible for how members use the team workspace.
• The team pool is the team's credit balance. Its monthly credits are renewed each billing period, do not carry over, and can no longer be used once the team subscription has ended.
• Credit packs bought by the team owner are added to the team pool and can be used by every member, including after the team subscription has ended, until they are used or the team is closed. Packs bought by a member are added to the member's own account. The store shows the owner that their packs go to the team pool before they buy.
• Top-up credits added to the team pool stay usable by the team after the subscription ends, until they are used up or the team is closed.
• Scans in a team workspace use the team pool first. If the pool's credits run out during an active period, the scanning member's own credits may be used next. After the team subscription has ended, scans use the team's top-up credits first and then the member's own purchased credits — credit packs, and the credits of a personal subscription they pay for. Free trial credits are not used for a team whose subscription has ended. The app shows this before a scan.
• Members cannot buy credits for the team pool; only the team owner can.
• Work orders, approvals and other records created in a team workspace belong to that organization.
• If the team owner deletes their account, the team is closed: its data is deleted and all members lose access. The app asks the owner to confirm this first.

6. Analysis results and safety

Diagnoses and procedures in the app are generated automatically by software models. They can be incomplete or wrong. They are decision support, not certified engineering advice, and they do not replace inspection, testing or the judgement of a qualified person.

• Always follow lock-out/tag-out (LOTO), local regulations, manufacturer instructions and your employer's procedures.
• Verify any safety-critical step before acting on it. Do not rely on the app alone for decisions that affect life, health or critical infrastructure.
• Sensor readings taken with a phone are indicative, not calibrated measurements.

7. Your content and your customers' data

• You keep ownership of the photos, notes, recordings and records you create. You give us permission to process them only to provide the app to you.
• If you enter information about your own customers (for example a name, phone number or site address), you are responsible for having a lawful basis to do so. We process that information on your behalf, only to provide the service.
• We keep data only for limited periods and delete it on schedule. See the Privacy Policy. If you need records for longer, export them.

8. Acceptable use

You must not: attempt to access other users' or organizations' data; interfere with or overload the service; reverse engineer the app except where the law expressly allows it; resell or share access or credits; or use the app for unlawful content or activity.

9. Suspension and termination

• You can stop using the app and delete your account at any time from Settings → Delete account. See Account deletion.
• We may suspend or close an account for a serious or repeated breach of these Terms, fraud, or abuse that threatens the service or other users. Where reasonable, we will tell you why first. Where the law requires, we will refund the unused part of a paid period.

10. Liability

We provide the app with reasonable care, but we do not guarantee that it will be uninterrupted or error-free. To the extent the law allows, we are not liable for indirect or consequential loss, or for loss arising from acting on an analysis result without the verification described in section 6.

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including for intent or gross negligence, or your statutory rights as a consumer.

11. Governing law and disputes

These Terms are governed by the laws of the Republic of Türkiye. If you are a consumer, you may bring a claim before the consumer arbitration committees or consumer courts competent under Turkish consumer law, and if you live in another country you keep the protection of the mandatory consumer laws of that country.

Please contact us first. Most issues can be solved quickly by email.

12. Changes to these Terms

We may update these Terms. We will publish the new version here with its date and, for material changes, tell you in the app before they take effect.